Privacy policy

Last updated: 13 August 2026

This Privacy Policy explains how NUWEAVE collects, uses, stores and shares your personal information when you visit nuweave.co.uk, purchase our products, create an account, contact us, subscribe to marketing communications or otherwise interact with us.

NUWEAVE is a trading brand of:

PDC Cleaning Services Limited
Trading as NUWEAVE
Company number: SC516552
Registered in Scotland
VAT registration number: 349183280
Registered office: Suite 7, International Base, Greenwell Road, East Tullos Industrial Estate, Aberdeen, Scotland, AB12 3AX, United Kingdom
Email: hello@nuweave.co

For the purposes of UK data protection law, PDC Cleaning Services Limited is the data controller of personal information described in this Privacy Policy, except where another organisation acts as an independent controller.

1. Information we collect

Depending on how you interact with NUWEAVE, we may collect:

Contact information, including your name, email address, telephone number, billing address and delivery address.

Order information, including products ordered, order value, delivery details, returns, refunds and transaction history.

Payment information. Payments are processed through Shopify and/or the payment providers available at checkout. Payment providers may collect card or other payment information required to process your transaction. We do not intentionally store your complete payment card details.

Account information, where customer-account functionality is available.

Communications, including enquiries, complaints, product questions, return requests and other correspondence you send to us.

Marketing preferences, including whether you have subscribed to or opted out of promotional communications.

Technical and usage information, which may include your IP address, browser type, device information, operating system, pages visited, referring website, interactions with the Site and cookie or similar technology identifiers.

Business enquiry information, where you contact us about trade, wholesale or bulk orders.

2. How we collect information

We may collect personal information:

  • directly from you when you place an order, contact us, create an account, submit a form or subscribe to communications;
  • automatically when you use our Site, including through cookies and similar technologies;
  • from Shopify and other service providers involved in operating our ecommerce store;
  • from payment providers;
  • from delivery and fulfilment providers;
  • from analytics, advertising or marketing platforms where these services are enabled and legally permitted.

3. How we use your information

We may use personal information to:

  • process, manage and fulfil orders;
  • take payment and prevent fraudulent transactions;
  • arrange delivery;
  • communicate with you about your order;
  • process cancellations, returns, exchanges and refunds;
  • respond to questions, complaints and customer-service requests;
  • manage customer accounts;
  • handle bulk and trade enquiries;
  • maintain and improve our Site, products and customer experience;
  • understand how visitors use our Site;
  • protect the security and integrity of our Site and business;
  • prevent, investigate and respond to fraud, misuse or unlawful activity;
  • maintain accounting, tax and business records;
  • comply with legal and regulatory obligations;
  • establish, exercise or defend legal claims;
  • send marketing communications where legally permitted.

4. Our lawful bases for processing

Under UK data protection law, we rely on one or more lawful bases depending on why we use your information.

Contract: where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you. This includes processing orders, payments, deliveries and returns.

Legal obligation: where we need to process information to comply with tax, accounting, consumer protection or other legal requirements.

Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights. This may include improving our Site and services, providing customer support, preventing fraud and maintaining security.

Consent: where you have given us permission, including certain marketing activities and the use of non-essential cookies or similar technologies where consent is required.

Where we rely on consent, you may withdraw it at any time.

5. Marketing communications

We may send you information about NUWEAVE products, launches, news and offers where you have consented or where UK law otherwise permits us to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Opting out of marketing will not prevent us from sending essential communications about an order, transaction, return or customer-service matter.

You have an absolute right to object to the use of your personal information for direct marketing.

6. Cookies and similar technologies

Our Site uses cookies and similar technologies to operate the store, remember preferences, understand Site usage and, where enabled, support advertising and marketing.

Some technologies are necessary for the Site to operate.

Where consent is required by law, non-essential technologies will not be used until you have made an appropriate choice.

You can review or change your choices at any time using the Cookie Preferences link on our Site.

Please see our Cookie Policy for further information.

7. How we share personal information

We may share personal information where necessary with organisations that help us operate NUWEAVE, including:

  • Shopify and ecommerce technology providers;
  • payment processors;
  • delivery and courier companies;
  • IT, hosting and cloud service providers;
  • customer-support providers;
  • professional advisers such as accountants, insurers, auditors and solicitors;
  • analytics providers;
  • marketing and advertising providers, where legally permitted;
  • government authorities, regulators, law-enforcement bodies or courts where required by law.

We require service providers handling personal information on our behalf to use it appropriately and protect it.

We do not sell personal information as part of our ordinary business activities.

8. Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to offer and sell products to you.

Shopify may process information about customers and visitors in accordance with its own privacy documentation as well as on our behalf in connection with operating the store.

9. International transfers

Some of our technology and service providers may process or store personal information outside the United Kingdom.

Where UK data protection rules concerning international transfers apply, we take steps to ensure an appropriate legal mechanism is used. This may include transferring information to countries recognised as providing adequate protection or using approved contractual safeguards.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, dispute-resolution and enforcement requirements.

For example:

  • order, invoice and relevant financial information may be retained for the period required for tax, VAT and accounting purposes;
  • customer-service correspondence may be retained while reasonably necessary to resolve enquiries or disputes;
  • marketing information may be retained until you unsubscribe or otherwise object, subject to maintaining a minimal suppression record to ensure we respect that choice;
  • cookie and online identifiers are retained according to the lifespan of the relevant technology and your preferences.

We periodically review information we hold and delete or anonymise information that is no longer required.

11. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including:

  • the right to be informed about how your information is used;
  • the right to request access to your personal information;
  • the right to ask us to correct inaccurate or incomplete information;
  • the right to request deletion of your information in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing;
  • the right to receive certain information in a portable format;
  • the right to withdraw consent where processing is based on consent;
  • rights relating to certain automated decision-making.

These rights are not absolute and may be subject to legal exceptions.

You will normally not be charged for exercising your data protection rights.

To exercise a right, contact:

hello@nuweave.co

We may need to ask for information reasonably necessary to confirm your identity.

12. Data protection complaints

If you believe we have handled your personal information incorrectly, please contact us at:

hello@nuweave.co

Please include enough information for us to understand and investigate your complaint.

We will acknowledge a data protection complaint within 30 days, investigate it appropriately and communicate the outcome without undue delay.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

13. Security

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

No internet transmission or storage system can be guaranteed to be completely secure, and you should avoid sending unnecessary sensitive information through unsecured communications.

14. Children's privacy

NUWEAVE is not directed at children and we do not knowingly seek to collect personal information from children.

If you believe a child has provided personal information to us inappropriately, please contact us.

15. Third-party websites

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of websites that we do not control. You should review the privacy information provided by the relevant third party.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, technology, services or legal requirements.

The latest version will be published on this page with the date of the most recent update.

17. Contact us

For privacy questions, rights requests or complaints, contact:

PDC Cleaning Services Limited T/A NUWEAVE
Suite 7, International Base
Greenwell Road
East Tullos Industrial Estate
Aberdeen
Scotland
AB12 3AX
United Kingdom

Company number: SC516552
VAT registration number: 349183280
Email: hello@nuweave.co