Shipping policy
Last updated: 13 August 2026
This policy explains delivery arrangements for orders placed through nuweave.co.uk.
NUWEAVE is operated by PDC Cleaning Services Limited.
1. Where we deliver
We deliver to destinations made available through our checkout.
If delivery to a particular country, region or postcode is not available at checkout, we are not currently offering standard online delivery to that destination.
International delivery may be offered for selected destinations.
2. UK delivery
Available UK delivery methods and any applicable charges will be shown at checkout before you complete your order.
Where a free-delivery promotion applies, eligibility will be displayed on the Site or at checkout.
Where advertised, customers purchasing 2 or more qualifying packs will receive free UK tracked delivery subject to the terms of that offer.
3. Order processing
We aim to prepare and dispatch orders promptly after payment has been successfully authorised.
Orders placed during weekends, public holidays or particularly busy periods may begin processing on the next working day.
If an unexpected issue significantly delays dispatch, we will take reasonable steps to inform you.
4. Estimated delivery times
Estimated delivery timeframes shown on the Site, at checkout or in your order confirmation are estimates unless we expressly state that a particular delivery date is guaranteed.
Delivery times may be affected by:
- courier delays;
- weather;
- transport disruption;
- public holidays;
- unusually high demand;
- incorrect or incomplete delivery information;
- events outside our reasonable control.
Where no different delivery period has been agreed with you, we will deliver consumer orders within the timeframe required by UK law.
5. Delivery charges
Delivery charges, where applicable, will be clearly displayed before you place your order.
The amount may depend on factors such as:
- delivery destination;
- parcel size or weight;
- value or quantity ordered;
- delivery service selected.
6. Tracking
Where a tracked service is used, tracking information will normally be provided after dispatch.
Tracking information may take some time to become active after the parcel has been handed to the courier.
7. Delivery address
You are responsible for checking that the delivery information entered when placing your order is accurate.
If you notice an error, contact us immediately at:
We will try to amend the details where reasonably possible, but we cannot guarantee that changes can be made once an order has entered the dispatch process.
8. Failed delivery
If a courier cannot complete delivery because nobody is available, follow the instructions provided by the courier.
If a parcel is returned to us because:
- the delivery address supplied was incorrect;
- delivery was repeatedly unsuccessful; or
- the parcel was not collected,
we will contact you to discuss the available options.
Additional delivery charges may apply where redelivery is required because incorrect information was supplied by the customer, subject to your legal rights.
9. Missing parcels
If tracking shows an unusual delay or you believe your parcel has been lost, contact:
Please provide your order number.
We will investigate with the delivery provider where appropriate.
You are not required to resolve a lost delivery directly with the courier where we remain legally responsible for delivery.
10. Damaged parcels
If your order arrives damaged, contact us as soon as reasonably possible.
Where practical, please retain:
- the product;
- the outer packaging; and
- photographs showing the condition in which the parcel arrived.
We will deal with damaged deliveries in accordance with applicable consumer law and our Returns & Refunds Policy.
11. International orders
Where international delivery is available, charges and estimated timeframes will be displayed at checkout where applicable.
Orders sent outside the United Kingdom may be subject to import duties, taxes, customs charges or local fees.
Unless checkout expressly states that such charges are included, the recipient may be responsible for applicable import charges imposed by the destination country.
Customs procedures may also cause delays outside our reasonable control.
12. Responsibility for goods during delivery
For consumer purchases, responsibility for the goods generally remains with us until they are delivered into your physical possession or to a person you have identified to receive them, subject to applicable law.
13. Changes to this policy
We may update this Delivery & Shipping Policy as our delivery services, destinations or fulfilment arrangements change.
Any changes will apply to future orders and will not remove rights relating to orders already placed.
14. Contact
For delivery enquiries:
Email: hello@nuweave.co
NUWEAVE
PDC Cleaning Services Limited
Suite 7, International Base
Greenwell Road
East Tullos Industrial Estate
Aberdeen
Scotland
AB12 3AX
United Kingdom
Company number: SC516552